This Statement of Work outlines the scope of services and support levels provided by M3 Networks under the Master Services Agreement. Specific client details and service selections will be finalized and accepted within Quoter.
Service Level Options:
M3 Fortress
Full IT Management
M3 Core
Operational IT Support
M3 Insight
Foundational Monitoring
M3 Insight — Foundational Monitoring
24/7 Monitoring & Patch Management
Continuous system oversight and timely security updates
Hardware/Software Inventory & Audits
Comprehensive tracking of all IT assets
Regular System Health Reporting
Detailed analytics on your infrastructure performance
M3 Core — Operational IT Support
M3 Core includes all M3 Insight features plus:
Remote Help Desk Support
Expert assistance available when you need it
Email Protection, Encryption & Archiving
Comprehensive security for your communications
M365/GSuite Monitoring and Backup
Ensuring your cloud services remain operational and protected
User Security Training & Simulated Phishing
Empowering your team to recognize and avoid threats
M3 Fortress — Full IT Management
M3 Fortress includes all M3 Core features plus:
Onsite Support
In-person technical assistance when remote support isn't enough
Workstation Backups
Protecting your endpoint data from loss or corruption
Advanced Threat Detection & Response
Proactive security monitoring and incident management
Password Management & Dark Web Monitoring
Securing credentials and alerting to potential compromises
Project Support & Quarterly IT Strategy Meetings
Aligning technology with your business objectives
Service Periods and Billing Frequencies
1
Year Agreement
Short-term flexibility for evolving businesses
3
Year Agreement
Balanced commitment with predictable IT budgeting
5
Year Agreement
Long-term partnership with maximum value
- 1-year, 3-year, or 5-year agreements
Exclusions
Hardware procurement outside M3 Networks
Any hardware purchased from vendors other than M3 Networks is not covered under this agreement and may affect support capabilities.
Third-party vendor fees not listed in agreement
Additional costs from external vendors that are not explicitly mentioned in the service agreement will be the client's responsibility.
On-demand projects unless explicitly included in proposal
Special projects requiring additional resources beyond regular support will be quoted separately unless specifically included in your service package.
All selections and authorizations related to this Statement of Work will be completed via the quoting system.