Comprehensive IT service options tailored to your business needs
This Statement of Work outlines the scope of services and support levels provided by M3 Networks under the Master Services Agreement. Specific client details and service selections will be finalized and accepted within Quoter.
Full IT Management
Operational IT Support
Foundational Monitoring
Continuous system oversight and timely security updates
Comprehensive tracking of all IT assets
Detailed analytics on your infrastructure performance
M3 Core includes all M3 Insight features plus:
Expert assistance available when you need it
Comprehensive security for your communications
Ensuring your cloud services remain operational and protected
Empowering your team to recognize and avoid threats
M3 Fortress includes all M3 Core features plus:
In-person technical assistance when remote support isn't enough
Protecting your endpoint data from loss or corruption
Proactive security monitoring and incident management
Securing credentials and alerting to potential compromises
Aligning technology with your business objectives
Short-term flexibility for evolving businesses
Balanced commitment with predictable IT budgeting
Long-term partnership with maximum value
- 1-year, 3-year, or 5-year agreements
Any hardware purchased from vendors other than M3 Networks is not covered under this agreement and may affect support capabilities.
Additional costs from external vendors that are not explicitly mentioned in the service agreement will be the client's responsibility.
Special projects requiring additional resources beyond regular support will be quoted separately unless specifically included in your service package.
All selections and authorizations related to this Statement of Work will be completed via the quoting system.
Statement of Work (SOW)